Wyatt – Terms of Service

Last updated: [Insert date]

Welcome to Wyatt. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Wyatt

Wyatt is an online concept store offering a curated selection of products from various suppliers and partners.

Business name: [Insert legal entity name]
Registered address: [Insert address]
Email: [Insert contact email]
Phone: [Insert phone number]
Registration number: [Insert company number]
VAT number: [Insert VAT number, if applicable]

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

3. Products

Wyatt offers a curated selection of products sourced from different suppliers. Because some items are fulfilled through third-party partners, product details such as availability, shipping times, packaging, origin, and return conditions may differ from one article to another.

We aim to ensure that all product descriptions, images, prices, and specifications are accurate. However, slight variations may occur, including in color display, packaging, or minor product details.

4. Orders

Once you place an order, you will receive an order confirmation by email. This confirmation does not automatically mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit any order, including in cases of:

• product unavailability,

• suspected fraud,

• incorrect pricing or description,

• payment issues,

• abnormal or bulk ordering activity.

If your order cannot be fulfilled, we will notify you and, where applicable, issue a refund.

5. Pricing and Payment

All prices are displayed in your and exclude applicable taxes unless otherwise stated.

Payment must be completed at checkout using the payment methods offered on the website. We reserve the right to change pricing at any time, but such changes will not affect orders already confirmed.

If a pricing error occurs, we reserve the right to cancel the affected order and refund any amount paid.

6. Shipping and Delivery

Because Wyatt works with multiple suppliers, shipping times may vary from one product to another. Estimated delivery times are shown on the relevant product page and/or at checkout.

If an order contains multiple items, the products may be shipped separately and arrive in different packages.

Customers are responsible for reviewing the shipping information provided for each item before completing their purchase. By placing an order, you acknowledge and accept that:

• delivery times are estimates only,

• different items may have different dispatch and delivery timelines,

• items may be fulfilled from different locations.

For customers in the EU/France, the seller must deliver on the date or within the timeframe stated before purchase; if no timeframe is given, delivery may generally be expected within 30 days.

Wyatt is not responsible for delays caused by customs, carrier disruptions, force majeure, or inaccurate shipping information provided by the customer.

7. Returns, Withdrawal, and Refunds

Because certain products are sourced from different suppliers, return conditions may vary depending on the article. The applicable return conditions for each product will be indicated on the product page and/or in the order information.

For customers protected by applicable consumer law, mandatory legal rights apply regardless of any store policy. In the EU, consumers buying online generally have a 14-day right of withdrawal from receipt of goods, subject to legal exceptions, and the seller must clearly inform customers of the conditions and any return costs before purchase. If that information is not properly given, the withdrawal period can be extended.

7.1 Standard Return Conditions

Unless otherwise stated on the relevant product page, to be eligible for a return:

• the item must be returned within [14] days of delivery,

• the item must be unused, unworn, and in its original condition,

• the item must be returned in its original packaging,

• proof of purchase must be provided.

7.2 Non-Returnable Items

Some items may not be eligible for return where permitted by law, including but not limited to:

• personalized or made-to-order items,

• sealed items that are not suitable for return for hygiene reasons once opened,

• perishable goods,

• gift cards,

• final sale items where legally permitted.

7.3 Return Process

To request a return, customers must contact us at [insert email] with:

• order number,

• item(s) concerned,

• reason for return,

• any supporting photos if the item is damaged or incorrect.

Return instructions may differ depending on the supplier and destination warehouse. Items sent back without prior return approval may be refused.

7.4 Return Costs

Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are [borne by the customer / borne by Wyatt]. Where legally required, customers will be informed of any return costs before purchase.

7.5 Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to the original payment method within [insert timeframe].

Original shipping charges are [refundable / non-refundable], except where required by law.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not the item ordered, please contact us within [48 hours / 7 days] of delivery with supporting photographs.

Where the issue is confirmed, Wyatt will offer an appropriate remedy in accordance with applicable law, which may include replacement, refund, or other corrective action.

9. Product Availability

Because some products are supplied by third parties, availability may change rapidly. We do our best to keep inventory information accurate, but we cannot guarantee that all items shown as available will remain available at the time of purchase.

If a product becomes unavailable after an order is placed, we may cancel the affected item and issue a refund.

10. Intellectual Property

All content on this website, including text, branding, logos, graphics, images, product curation, and website design, is owned by or licensed to Wyatt and may not be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

• use the website for unlawful purposes,

• interfere with the website’s operation or security,

• attempt unauthorized access to systems or data,

• reproduce or exploit any portion of the website without authorization,

• use the site to harass, abuse, or harm others.

12. Limitation of Liability

To the fullest extent permitted by law, Wyatt shall not be liable for indirect, incidental, special, or consequential damages arising out of the use of the website or the purchase of products.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including mandatory consumer rights.

13. Disclaimer

The website and products are provided on an “as available” basis, except as otherwise required by law. We do not guarantee uninterrupted access to the website or that all information will always be free from error.

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

15. Governing Law

These Terms are governed by the laws of [France / insert jurisdiction], without prejudice to any mandatory consumer protections applicable in the customer’s country of residence.

16. Disputes

In the event of a dispute, customers should first contact Wyatt at jon@wyattshop.com so that we can attempt to resolve the matter amicably.

If you are a consumer in the EU, you may also have access to mediation or other consumer dispute resolution mechanisms under applicable law.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The version published on the website at the time of purchase will apply to that purchase unless otherwise required by law.

18. Contact

For any questions regarding these Terms, your order, shipping, or returns, please contact:

Wyatt
[Insert business name]
[Insert address]
[Insert email]
[Insert phone number]